Frequently Asked Questions Quick answers about getting started, features, billing, and data. Getting Started Do I need to create an account to use SiteCAD? + What browsers are supported? + Can I use SiteCAD on mobile devices? + How do I get terrain data for my area? + Features & Capabilities What file formats can I import/export? + How does the AI assistant work? + What are dynamics and sensors? + Can I export my work to other CAD or GIS software? + How do I share my terrain and imagery with contractors? + Billing & Subscriptions What payment methods do you accept? + Can I cancel my subscription anytime? + Do you offer refunds? + What is the data retention policy? + What happens to my data if I downgrade to Free? + Privacy & Security Where is my data stored? + Who can see my sites? + Is my data used for AI training? + Still have questions? Can't find what you're looking for? Our support team is here to help. Contact Support