Support

Get help when you need it — most questions answered instantly.

How Support Works

Help is built into SiteCAD. The AI assistant in the editor can answer most questions immediately — from "how do I do X?" to "why isn't this working?"

Fastest

In-App Assistant

The AI assistant has full context about your site and can help with features, troubleshooting, data queries, and more. Available to all users.

  • Instant responses
  • Understands your site data
  • Can run queries and show results
  • Escalates when needed

Issue Reporting

For problems outside the app — login issues, outages, billing questions — use our issue reporter. AI triage gives you immediate feedback and routes to the right place.

  • Immediate acknowledgment
  • Automatic diagnosis
  • Status updates

Enterprise

Enterprise customers get dedicated support channels with guaranteed response times and direct access to engineering when needed.

  • Same-day response guarantee
  • Dedicated support contact
  • Custom onboarding